![]() ![]() Click on “Settings”, which is located beneath your account information. Then, go to your profile in the top right corner of the page. To turn off closed captioning (CC) on HBO GO, begin by making sure you are signed in to your account. You can also refer to the “HBO Max Help Center” where you will find a host of resources to help you better manage and update your subscription. ” To manage or update your subscription, you can select “Subscription & Billing” at the bottom of the left-hand menu. Here, you will find a range of options to customize your profile, such as “Family & Permissions,” “Streaming & Download Quality,” “Maturity Settings,” and “TV & Mobile App Settings. From the left-hand menu, you can select “Settings” to access the HBO Max settings page. This will bring you to your personal profile page. From the homepage, hover your cursor over the profile icon in the top right corner and select “Profile & Settings” from the drop-down menu. ![]() HBO Max settings can be found by logging into your account from a computer or laptop. They will likely be able to provide further troubleshooting steps that can help you get the captions working properly. Captions will not be displayed if the volume is set to zero.įinally, you can contact the HBO Max support team and let them know you are having difficulty getting the captions to turn on. Refer to your device’s compatibility list to ensure that it is compatible with the platform.Īdditionally, make sure your device volume is on and has not been muted. To do this from a web browser, select your profile icon in the top right corner, then click Settings, followed by Accessibility, and then enable the toggle for Captions and Subtitles.Īnother potential issue is that some devices may not support HBO Max captions. Why won’t captions turn on HBO Max?įirst, ensure that the captions are enabled on the platform. All in all, HBO Max is a better streaming service than HBO Go, offering more content and exclusive features that offer an improved streaming experience. It also offers access to certain exclusive originals like the Aquaman spin-off series and exclusive content from upcoming series like The Flight Attendant.Īdditionally, HBO Max has 4K content and a wider variety of streaming options such as chromecast, AirPlay and more. ![]() HBO Max has a more organized user interface with built-in personalized recommendations and support for high dynamic range (HDR) content. It has a larger content library than HBO Go and a number of new features to make streaming easier and more enjoyable. HBO Max is the latest streaming service from HBO and offers an extensive library of TV shows, movies, and original content. You’ll usually find subtitles available in multiple languages, including Spanish, French, and Portuguese. This feature can be enabled in the app settings or on supported devices, or you can even add subtitles to certain shows in the “Subtitles & Audio Settings” section of the HBO app. These subtitles are available on HBO Go and HBO Now, as well as on some cable and satellite providers. Yes, HBO does have English subtitles available on many of its shows. If you’re still having trouble, contact HBO’s customer support or consult their troubleshooting guide online. If the issue persists, contact your streaming service provider and confirm your connection settings. To troubleshoot, try double-checking your closed captioning settings and/or restarting your streaming device. It may also be due to an issue with the settings on your streaming device, particularly the closed captioning settings.Īdditionally, the problem may be due to an interruption in your connection or an issue with the video file itself. It may be due to improper encoding or a problem with your device or connection settings. To do this, go to Settings > General > Accessibility > Subtitles & Captioning > Closed Captions + SDH and make sure that it is switched on. If you are using an Apple device such as iPhone or iPad, you may also need to enable closed captions in the device settings. You should now be able to see the subtitles in the lower third of the video. Select “On” and choose the language for your subtitles.Ĥ. Select “Subtitles” from the list of options.ģ. ![]()
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